Shipping policy

At Glowasy, we aim to provide a smooth and reliable shipping experience for all our customers across India. Once your order is successfully placed and confirmed, it is generally processed within 1–3 business days, after which it is handed over to our trusted courier partners for delivery. The estimated delivery time is usually 3–7 business days from the date of dispatch, although delivery timelines may vary depending on the destination, courier service availability, weather conditions, public holidays, remote locations, or other unforeseen circumstances. Customers will receive shipping and tracking details on their registered email address or mobile number once the order has been dispatched, wherever tracking information is available. Shipping charges, if applicable, will be displayed at checkout before the order is completed, while free shipping may be offered on selected products, orders, or promotional offers. Customers are requested to provide accurate and complete shipping details, including their name, address, PIN code, and contact number, as Glowasy will not be responsible for delays or failed deliveries caused by incorrect or incomplete information. If an order has not yet been dispatched and you need to update your address or contact details, please contact us as soon as possible at thesilkaura3@gmail.com or +91 81302 04817; however, changes may not be possible once the order has been shipped. In case of delivery delays caused by courier issues, extreme weather, public holidays, high order volumes, natural events, or circumstances beyond our control, the delivery may take longer than the estimated timeframe. If a package arrives damaged, opened, or tampered with, customers are advised to refuse the delivery where possible and contact Glowasy immediately with the order details and relevant photographs or videos so that we can assist appropriately. If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier is unable to complete delivery, the courier partner may make additional attempts before returning the package to Glowasy, and any applicable re-shipping charges may be payable by the customer. For any questions or concerns regarding shipping, delivery, or order tracking, customers can contact Glowasy at thesilkaura3@gmail.com or +91 81302 04817. Glowasy, Subhash Nagar, New Delhi – 110018, Delhi, India.